Returns Policy
Last updated: May 2026
At MYP Health, we want you to feel confident when ordering from us. We stand behind the quality of every product we sell with our 30-Day Money Back Guarantee, alongside clear conditions that reflect the nature of food supplements and hygiene regulations.
30-Day Money Back Guarantee
If you experience an issue with your order, please contact us within 30 days of delivery and our team will work with you to resolve the issue. Eligible returns under the guarantee follow the conditions set out below to ensure the safety and quality of consumable products.
Returns eligibility
To be eligible for a return, products must:
- be unopened and unused
- remain in their original packaging
- have all seals, shrink-wrap and safety protections intact
- be returned in a resaleable condition
- include proof of purchase
Hygiene and food safety
Due to hygiene and food safety regulations, we cannot accept returns on opened supplements, products with broken seals, or items not returned in their original condition.
Damaged or incorrect orders
If your order arrives damaged, faulty or incorrect, please contact us within 48 hours of delivery at contactus@myphealth.co.uk.
Please include:
- your order number
- a description of the issue
- clear photos where applicable
We will review the issue and work to resolve it as quickly as possible.
Return shipping
Customers are responsible for return shipping costs unless the item is faulty, damaged or incorrect. We recommend using a tracked delivery service, as we cannot be responsible for items lost during return transit.
Refunds
Once your return has been received and inspected, eligible refunds will be processed back to the original payment method. Please allow 3–10 working days for refunds to appear in your account, depending on your payment provider.
Contact
For any returns or order support enquiries, please contact contactus@myphealth.co.uk.